Why we no longer recommend diverting emails to your Internet provider or web-based mail account

We no longer recommend diverting emails to your Internet provider or web-based mail account such as BT, Yahoo! or HotMail because these companies have started to block delivery of these messages. However, they do not tell us when they choose to block your mails so it relies, at the moment, on you realising that your emails are no longer delivered.

We are happy to continue diverting your mails to a third party address, if you wish, but you must remember to check from time to time that your messages are still being delivered. We strongly urge you to continue reading this page and choose the option below which suits you best.

September 2008 - Important information

Before 1st September 2008 we are sending an email to all the email addresses which are currently being diverted to an Internet Provider such as BT or web-based mail account such as HotMail. Please respond to this email if you receive it as otherwise we will be phoning to confirm you have received the message - there are over 1000 mail accounts and we don't want to spend too much time on the phone! :-) Please make sure you respond with one of the following choices and we will email back full instructions or confirmation of your decision. If you are not sure, then please respond anyway as soon as possible and we will contact you to dicsuss the options further.

1. Ask us to retain the divert - you will be solely responsible for regularly testing that mails are still being delivered and art71 can make no guarantee that your emails are being delivered
2. Ask us to delete the email account if no longer required
3. Ask for information on retrieving your messages using web-based retrieval of mails via WebMail (Horde) - see further down
4. Ask for information on using a mail server in-house if you have many accounts on a large office network - see further down
5. Ask for information on using Outlook, Outlook Express, Thunderbird or your mobile phone to retrieve your emails - see further down

Web-based retrieval of mails from webmail

Web-based mail. You can already use web-based mail to access any email account which at the moment is being diverted. You can retrieve your messages from any online computer at http://webmail.your-domain.com/ using the account's full email address and password supplied by art71. We have installed WebMail (Horde) which provides a simple interface to manage your mail. More information on using WebMail

Network retrieval of mails on office-based mail server

Network retrieval of mail. If you have a networked office computer system with many users, we strongly urge you to invest in a mail server in-house with a competent IT professional to help you manage the mail accounts. We are happy to change something called the MX and A records which control delivery of mail at your domain so they are delivered straight to your office mail server. Please ask your IT technical adviser to contact us direct so we can re-configure the mail records for your web domain.

Retrieve your emails using email software such as Outlook Express or through your mobile phone or Blackberry

Retrieval of mail using your office computer email software. Using your email address and password supplied by art71, you can use Outlook Express, Thunderbird or your favourite email software to retrieve your emails. Links to instructions are further down this page. In the example which follows, the email address is your-name@your-domain.com and the website name is www.your-domain.com

The settings will be similar for any other email software on both PC's and Macs. The important settings to understand are:

• The account name is always your full email account address, for example
  your-name@your-domain.com
• The outgoing and incoming mail server (the tecchie speak for these are POP and SMTP servers) are always in the format
  mail.your-domain.com
• The options for secure PASSWORD authentication should NOT BE selected.
• The options for secure SERVER authentication should always be selected and set to Use the same settings as the incoming mail server.
• Once you have set up your mail and tested the settings you may get an error message from your Internet Service Provider. Please read the error message carefully and edit the outgoing mail server as per their instructions. The instructions below include a section on how to modify the settings of your mail account.

How to retrieve your emails using Outlook Express

The following are instructions for Microsoft Outlook Express users

How to retrieve your emails using Outlook

The following are instructions for Microsoft Outlook users

How to retrieve your emails using Mozilla Thunderbird

The following are instructions for Mozilla Thunderbird users

How to retrieve your emails using a Blackberry or other mobile device

All mail accounts on art71's server should synch fine with Blackberry and other mobile devices. On a Blackberry select Device setup and then Email Setup and Add an email address. You will only need your full email address and password. You must though make sure you have activated your Blackberry with your phone provider to allow you to receive data through the handset. If in doubt phone Tech Support for your network provider.