Email accounts

If art71 manages your website, you can have as many email addresses as you want configured with the same name as your website such as your.name@your-domain.com. Please note that art71 is a Web-based business and while we can set up email for you, if you are not computer-literate you will need to employ an IT expert to configure your office computers to retrieve your emails. Art71 is not able to supply IT support for your office computers but we are happy to recommend trusted IT partners to help you.

Art71 can offer the following options for emails sent to your website name:

Web-based retrieval of mails from webmail

Please ask us to create web-based mail. You will be able to retrieve your messages from any online computer at http://webmail.your-domain.com/ using your email address and password supplied by art71. More information on using WebMail

Network retrieval of mails on office-based mail server

If you have a networked office computer system with many users, we strongly urge you to invest in a mail server in-house with a competent IT professional to help you manage the mail accounts. We are happy to change the MX and A records which control delivery of mail at your domain so they are delivered straight to your office mail server. Please ask your IT technical adviser to contact us direct so we can re-configure the mail records for your web domain.

Retrieve your emails using a mail client such as Outlook Express or through your mobile phone or Blackberry

Retrieval of mail using your office computer mail client. We can supply you with the login information so you can use Outlook Express, Thunderbird or another mail client to retrieve your emails. Links to instructions are further down this page. Please remember that art71 is a Web-based business so if you are not sure how to configure your computers you will need an IT expert to visit your office. However, even if you use another email software, the configuration is fairly simple to set up. In the example which follows, the email address is your-name@your-domain.com and the website name is www.your-domain.com

The settings will be similar for any other email software on both PC's and Macs. The important settings to understand are:

• The account name is always your full email address, for example
  your-name@your-domain.com
• The outgoing and incoming mail server are always in the format
  mail.your-domain.com
• The options for secure PASSWORD authentication should NOT BE selected.
• The options for secure SERVER authentication should always be selected and set to use the same settings as your incoming mail server.
• Once you have set up your mail and tested the settings you may get an SMTP error message from your Internet Service Provider. Please read the error message carefully and edit the SMTP outgoing mail server as per their instructions. The instructions below include a section on how to modify the settings of your mail account.

How to retrieve your emails using Outlook Express

The following are instructions for Microsoft Outlook Express users

How to retrieve your emails using Outlook

The following are instructions for Microsoft Outlook users

How to retrieve your emails using Mozilla Thunderbird

The following are instructions for Mozilla Thunderbird users

How to retrieve your emails using a Blackberry or other mobile device

All mail accounts on art71's server should synch fine with Blackberry and other mobile devices. On a Blackberry select Device setup and then Email Setup and Add an email address. You will only need your full email address and password. You must though make sure you have activated your Blackberry with your phone provider to allow you to receive data through the handset. If in doubt phone Tech Support for your network provider.

But I have Windows Vista !

If you've just invested in a shiny new Vista computer, one of the first things you may notice is that there is no Outlook Express. Don't panic! You still have email - only it's called Windows Mail. You will find the program on the Programs menu of the Start button. You'll be pleased to know that most of the account setting up procedure is the same as for Outlook Express so please refer to these instructions:

The following are instructions for Microsoft Outlook Express users

To get your email, either press the function key F5, or click on the Send and Receive button on the top menu bar. The Windows Mail program works in exactly the same way as Outlook Express.