I can't send any emails!

The most common solution is that you have not enabled "SMTP authentication"
What is SMTP authentication and why do I need to add it to my email account when I haven't in the past?

As part of a worldwide initiative aimed at reducing junk email, all Internet providers are switching to SMTP authentication. SMTP stands for Simple Mail Transfer Protocol. Authentication of SMTP means that emails are rejected unless being sent from an authenticated mail account. It is hoped that this will reduce spam and also reduces bandwidth bills on the server which indirectly saves you money as we reduce the cost of running the server.

Most nuisance emails (spam) are sent from people on unauthenticated email or using unathenticated mail accounts on your web domain. By rejecting emails sent without authentication, spam and bandwidth bills will be reduced.

All art71 mails now require authentication. By switching on authentication you will be able to send mails again. You can consult the help files of your mail software for "Secure server authentication" or if you are running Outlook Express, Outlook or Thunderbird please use the links below.

The other common reason is that your Internet Service provider will not allow you to send mails. Whenever this is the case, the error message will clearly tell you what settings you need to send mail again. Please read the error message carefully and then follow the instructions below to modify your mail settings or consult the help files of your mail software for "Modifying the outgoing (smtp) mail server".

How to manage your emails using Outlook Express

The following are instructions for Microsoft Outlook Express users

How to manage your emails using Outlook

The following are instructions for Microsoft Outlook users

How to manage your emails using Mozilla Thunderbird

The following are instructions for Mozilla Thunderbird users