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I can't send any emails!

The most common solution is that you have not enabled "SMTP authentication"
What is SMTP authentication and why do I need to add it to my email account when I haven't in the past?

As part of a worldwide initiative aimed at reducing junk email, all Internet providers are switching to SMTP authentication. SMTP stands for Simple Mail Transfer Protocol. Authentication of SMTP means that emails are rejected unless being sent from an authenticated mail account. It is hoped that this will reduce spam and also reduces bandwidth bills on the server which indirectly saves you money as we reduce the cost of running the server.

Most nuisance emails (spam) are sent from people on unauthenticated email or using unathenticated mail accounts on your web domain. By rejecting emails sent without authentication, spam and bandwidth bills will be reduced.

All art71 mails now require authentication. By switching on authentication you will be able to send mails again. You can consult the help files of your mail software for "Secure server authentication" or follow the instructions below.

 

Microsoft Outlook Express and Outlook 2000

  1. Click Tools
  2. Click Accounts
  3. Click the Mail tab
  4. Double-click on your mail account
  5. Click the Servers tab
  6. Verify that "Server Requires Authentication" is checked
  7. Click the Settings button and verify that "Login using same settings as my incoming mail server" is selected
  8. Click Apply, then OK

Microsoft Outlook 2002 (XP) and 2003

  1. Click Tools
  2. Click Email Accounts
  3. Click View or Change Existing Email Accounts
  4. Click Next
  5. Double-click on your mail account
  6. Click on More Settings and then click the Outgoing Server tab
  7. Verify that "SMTP server requires authentication" is checked and "Use same settings as my incoming mail server is selected"
  8. Click OK, then Next, and then Finish

Mozilla Thunderbird

  1. Click Tools
  2. Click Account Settings
  3. Click Outgoing Server from the left
  4. Select the mail account's outgoing server
  5. Click the Edit button
  6. Verify that Use Name and Password is checked
  7. Verify the username is entered correctly

Apple Mail

  1. Click Mail
  2. Click Preferences
  3. Click your mail account
  4. Click the Account Information button
  5. Click the Server Settings button
  6. Verify that Authentication is set to Password
  7. Verify that username and password are entered correctly

Qualcomm Eudora

  1. Click the Eudora menu
  2. Click Preferences
  3. Click the Checking Mail icon
  4. Verify that Authentication is set to Passwords
  5. Click the Sending Mail icon
  6. Verify that Allow Authorization is checked